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Southwest Airlines responds to criticism after removing passenger

Southwest Airlines has been under the heat this past month after allegedly removing a passenger off of one it’s flights for speaking Arabic. Khairuldeen Makhzoomi was removed after another passenger had heard him make “comments perceived to be threatening” in Arabic. Southwest Airlines released a statement saying that they were following protocol and that it was not the language that Makhzoomi was speaking, but the content of his conversation that was the reason why they decided to follow through and investigate.

When this broke the news the public took to Twitter to voice their defense for Makhzoomi. This is a major crisis for Southwest Airlines. They are receiving negative press and being accused of islamophobia. This is extremely hurtful for Southwest’s brand and they will need to come up with a plan to fix this issue quick. The statement they had released so far isn’t exactly helping the issue and they will need to address the press again and possibly give Makhzoomi the apology that he has been waiting for.

On the other hand, Delta Airlines is receiving a lot of positive press from this situation because Makhzoomi had booked his flight with Delta after he was removed from the SouthWest aircraft. This is giving Delta free press coverage and will make the people who were greatly upset with Southwest choose to fly with Delta before thinking twice of flying with Southwest.

I don’t think it was necessary for Southwest to remove Makhzoomi from the flight due to such a minor incident, especially because it was heard from a source that wasn’t exactly reliable. I think Southwest could have dealt with the situation effectively while still on the aircraft and not causing as much of an issue as they did. I also think it is interesting how Delta is benefiting from Southwest’s mistake.



2 comments on “Southwest Airlines responds to criticism after removing passenger

  1. tayloreste
    April 27, 2016

    This post was very interesting… I am a regular Southwest Airlines user and actually can see both sides of this incident. I personally would rather airlines be safe than sorry. I’m not really sure that the situation could’ve been handled on the plane because at this point people were already becoming worrisome. Southwest could’ve taken him for some questioning off of the plane and then offered to refund the money that he spent on that flight and placed him on another Southwest flight. I think the uproar is because of the Arabic language.


  2. francescajo
    November 29, 2016

    I believe what they did was wrong because he may have said something in his language but taken him off the plane was wrong. He did not deserve to be kicked off the plane just because of him speaking Arabic there are different types of languages out there will they kick people off because they speak their language?
    I feel the positive coverage that Delta is getting is great because it shows they respect all their customers regardless of race or religion. I believe stuff like this should not happen and can be done in such a way that is a professional way and speak to the customer to show some sort of respect.


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This entry was posted on April 20, 2016 by in Uncategorized.

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